Order FAQ:s

  1. We process your order on the same day or the following day, so we may be unable to stop your order being dispatched. When your order is delivered, send your order number and the 10-digit, 4-letter codes that you will find on the packaging to our customer services department. You need to open the sample kit to see the code. When our customer services department receives the codes and your order number, we can process the return and refund.

  2. If you order before 12:00 (Monday-Friday) we will send your order the same day. If you order after 12:00 or at the weekend we will send your order the following business day.

  3. Normal delivery time is 3 days. The packet will be delivered to your door.

  4. We don’t send delivery confirmations. Your order will be dispatched the same day or the following business day.

  5. If you order before 12:00 (Monday-Friday) we will send your order the same day. If you order after 12:00 or at the weekend we will send your order the following business day. Normal delivery time is three working days. Double check that you have entered the correct address in your order confirmation email.