Frequently asked questions

 

How is Dynamic Code affected by the covid-19 pandemic?

Due to a high workload right now test results may arrive a couple of days late. We ship all parcels with PostNord; please note that PostNord has currently indicated deliveries may take longer than usual. You can find the latest information regarding PostNord’s shipping status here. We are continually monitoring the situation; if new information, directives or conditions arise, we will act accordingly.

Packaging

  1. On the left-hand side of the sample kit, you should see the words, "Instructions, open here".

    You should be able to "peel off" the outer layer of the carton by pulling gently but firmly on the tab. Once pulled off, the return address will be visible, along with instructions. The return package is the same carton you received the test in; there is no separate package inside.

    An instructional video to prepare the box for return is available at:

  2. On the left-hand side of the sample kit, you should see the words, "Instructions, open here".
    You should be able to "peel off" the outer layer of the carton by pulling gently but firmly on the tab. Further instructions for storage of the sampling kit are written on the inside of the outermost layer.

    An instructional film for locating the sampling instructions is available at:

Code

  1. Each test has a unique access code to ensure that no-one but you can access your test results. For your personal protection, and to ensure your privacy, there is only one copy of each analysis code. In order to ensure that your test results are anonymous, your analysis code is the only way to access your test results.

  2. The analysis code consists of 10 digits and 4 letters. It can be found on the bottom of the package leaflet included in your sampling kit.

Ordering

  1. We send all our correspondence in discreet white envelopes. The packaging does not display any logo.

  2. If you order before 13:00 on a business day (Monday through Friday), we will send your parcel on the same day that we receive your order. Typical delivery time is 2-3  days from Sweden to the UK.

Post & results

  1. Typical delivery time is 2-3 days from the UK to Sweden.

  2. The tests for all STDs have a response time of 24 hours (for business days), once the sample has been received by the laboratory.The tests for bacterial vaginosis and Candida, nail fungus and skin- & foot fungus, have response times of 3 business days, from the time that the sample is received by the laboratory.

    The tests for lactose intolerance, predisposition to overweight, muscle test and the test for increased blood clot risk with estrogen intake, have response times of 5 business days, from the time the sample is received by the laboratory.

    The tests for Gluten intolerance (coeliac disease) have response times of 6 business days from the time the sample is received by the laboratory.

  3. We do not send your test results to your home, or to any other physical location. Instead, you can access your results at our website by using the anonymous code you received with the sampling kit.

Prescriptions & care

  1. You must wait at least 7 days from the suspected date of any possible infection, before testing for chlamydia, gonorrhea or trichomoniasis. In the case of mycoplasma, you must wait at least 14 days from the suspected date of infection.

  2. Yes. You can take another test to confirm that the infection is gone from three weeks after completing treatment.