Frequently asked questions

Frequently asked questions

  1. 1. Take out the test tube.
    2. Tear off the activation label along the perforation.
    3. Scan the QR code found on the activation label. Alternatively, enter the analysis code on our website
    4. Follow the instructions.

  2. You must activate your test in connection with sampling. Each sampling kit has an associated activation note that is attached to the test tube with an analysis code and a QR code.
    Upon activation, we will validate the test based on a number of factors, including the sampling date. 

  3. By testing first, you take your health into your own hands and avoid unnecessary worry. With a reliable test response available at the first medical contact, treatment is more efficient for both you as a patient and for the care service.

    Reliable self-testing also enables you to obtain remote care, wherever you are.

  4. We do not replace healthcare, but we do relieve and streamline it by offering reliable and cost-effective diagnostic tools. While traditional care is struggling with overcrowding and long waiting times, we contribute by ensuring resources are more wisely and more efficiently used, which help everyone receives care faster, more securely and more reliably.

  5. Most of our testing is anonymous because the test is only linked to an anonymous analysis code. 

    Analysed DNA is stored for two weeks, in case we need to repeat your analysis, before it is discarded. The anonymous data is saved in our internal system for six months. We never use the data for anything other than the current test analysis.