Frequently asked questions

Frequently asked questions

  1. We recommend you wait at least 14 days for the sample to reach us. Don’t hesitate to contact our customer service department if you need help.

  2. The analysis code consists of 10 digits and 4 letters. It can be found on the bottom of the package leaflet included in your sampling kit.

  3. Enter your analysis code (10 numbers and 4 letters on the bottom of the packaging on your test) on our website and press “Get result”.

  4. When you check your result on our website you can also seek care or advice. We work with digital care providers who can help you with e-prescriptions or refer you to a care provider. You can print out your result and bring it with you to the appointment.