Frequently asked questions

Frequently asked questions

  1. By testing first, you take your health into your own hands and avoid unnecessary worry. With a reliable test response available at the first medical contact, treatment is more efficient for both you as a patient and for the care service.

    Reliable self-testing also enables you to obtain remote care, wherever you are.

  2. We do not replace healthcare, but we do relieve and streamline it by offering reliable and cost-effective diagnostic tools. While traditional care is struggling with overcrowding and long waiting times, we contribute by ensuring resources are more wisely and more efficiently used, which help everyone receives care faster, more securely and more reliably.

  3. Most of our testing is anonymous because the test is only linked to an anonymous analysis code. 

    Analysed DNA is stored for two weeks, in case we need to repeat your analysis, before it is discarded. The anonymous data is saved in our internal system for six months. We never use the data for anything other than the current test analysis.

  4. When you check your result on our website you can also seek care or advice. We work with digital care providers who can help you with e-prescriptions or refer you to a care provider. You can print out your result and bring it with you to the appointment.

  5. We recommend you wait at least 14 days for the sample to reach us. Don’t hesitate to contact our customer service department if you need help.