Terms and conditions
Prices and Payment
Every item is listed with the price including VAT. In the shopping cart, you can see the total price including all fees, VAT and payment.
Payment terms are stated in the shopping cart depending on the selected payment method. Shipping to submit the test to our laboratory for analysis is also included in the price.
Right of Withdrawal
Your right of withdrawal is valid for 14 days. You must clearly state that you regret your purchase in your message to us. The withdrawal period begins on the date when you received the item.
Once you use your right of withdrawal:
You are required to keep the item in as good condition as when you received it. You may not use it and the seal must not be broken. If the product is damaged or lost due to your negligence, you lose your right of withdrawal.
When placing an order with us, you provide your personal data, and in connection with your registration and order, you accept that we store and use your information in our business in order to complete our agreement with you. Under the Swedish Personal Data Act, you have the right to obtain the information we have registered for you. If it is incorrect, incomplete, or irrelevant, you may request that the information be corrected or deleted. If so, please contact us by e-mail.
All our products are in stock and are shipped no later than the next weekday after receiving the order. They are shipped in discreet packages to your home. All packages are shipped as class 1a letters with PostNord Sweden.
Unclaimed packages are returned to us. For all unclaimed packages, we reserve the right to charge you for return shipping and handling, currently GBP 20.
Returns are made at your own expense except when the item is defective or if we have packaged incorrectly. Returns must be sent as letters or packages, not as cash on delivery. In case of exchanges, we pay the new shipping from us to you.
Once you use your right of withdrawal, if concerning a product, you must send or return it to us
If you have used your right of withdrawal, we will refund what you have paid for the item as soon as possible or within 30 days from the date we received the item or, if it is a service, the date we received your message of regretting your purchase. You are liable to pay for shipping yourself when you return the item. We always pay the shipping charge to return so-called exchange items.