Returning samples to lab FAQ:s

  1. On the left-hand side of the sample kit, you should see the words, "Instructions, open here".

    You should be able to "peel off" the outer layer of the carton by pulling gently but firmly on the tab. Once pulled off, the return address will be visible, along with instructions. The return package is the same carton you received the sampling kit in; there is no separate package inside.

    An instructional video to prepare the box for return is available here:

  2. Post the sample in the return parcel in a post box.

    If the temperature is below zero, the blood samples must be sent from the post office. This doesn’t cost extra.

  3. We recommend you wait at least 14 days for the sample to reach us. Don’t hesitate to contact our customer service department if you need help.

  4. Most samples can be posted no matter what the temperature is, apart from blood samples which must be sent from the post office when the temperature is under zero.